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Q.
How do I register and does it cost
anything?
A. Registration
is free and all you have to do is fill out the registration form displayed under
"Register now."
Q. What if I forgot my password?
A. Your userid
is your first initial followed by your middle initial (if used when registering)
and your last name (with no spaces in between). Be sure to use all
lowercase letters. Your password is the last 5 digits of your social
security number. If you still need help with your password, you can call
us at 1-800-301-5262 or email us at medway@ssbinc.com.
Q. Through
whom
are the courses accredited?
A. All of our
courses are approved for nurses by the state of Florida, provider number NCE
3236 and by the state of California, provider number CEP 11921. Our respiratory
courses are
approved by the AARC as category 1 contact hours for respiratory care
practitioners. Provider numbers are found in the course list.
Q.
Does my state accept online contact
hours? Can I do all of them online?
A. Each state
differs in CE requirements and the allowable online amount. Please check
with your state board for more information.
Q.
Is it safe to use my credit card
online?
A. Yes. We
have built in security, called the secure sockets layer, to protect our
clients. All credit card information is encrypted (scrambled) when entered
and
de-scrambled when it arrives, so we are the only receivers of the information.
For more information, see our Privacy Policy.
Q. What if I don't want to pay by
credit card?
A. You may call
in the information, fax it in, or pay by mail. See the instructions under
the Payment Options
for more information.
Q. What
is the return policy?
A. If
for any reason you are unsatisfied with the course(s) you have purchased, call
us, or email your request to MedWay within 30 days of purchase. You must request
a refund prior to taking the test for credit; no refund will be issued after the
test has been completed. Please include your full name, userid, and method
of payment with your request.
MedWay c/o
SSB, INC
3702 Pender
Drive, Suite 402
Fairfax, VA
22030
Ph:
1-800-301-5262
Email: medway@ssbinc.com
Q. Can
I save money by taking more than one course at a time?
A. Yes.
Our courses are grouped by topic into different series. You can save on each
course when purchasing the entire series.
Q. Can
I do the courses by mail?
A. Yes.
Call us at 1-800-301-5262 and we will send you information regarding course
selection and payment options. You can complete the courses at home and
send in the posttest. When you receive a passing score, we will send
you the certificate of completion. Allow 2-3
weeks for delivery of the certificate.
Q. Do
you offer group rates?
A. We offer
discounted rates to groups of ten or more. Facilities can have
access to our mandatory inservice modules and customized courses for their
employees. We will be glad to discuss cost savings and advantages with
you. See our Corporate Information
area, call us at 1-800-301-5262, or email us at medway@ssbinc.com.
Q. What if I get logged off in the
middle of a test? What if I ordered several courses, but I don't want to
take them all at once?
A. If you lose
your internet connection during a test, you will need to sign on and begin the
test again. Answers are not saved until you click the submit button at the end
of the test. Once you have registered and paid for a course, you have
access to that course and test for one year.
Q. Can I print out the course for reading offline?
A. Yes. Just click the print
button in your browser while viewing either the course or test. You may
read the material and then sign on online to answer the test and submit the
answers.
Q. Can I retake the test
if I
don't pass on the first try?
A. You may
retake the test as often as necessary to receive a passing score at no added
cost.
Q. How do I get my certificate and how
long does it take?
A. You may
generate your own certificate online to be printed at your location, or we can send
you a certificate through the mail. You will find information on
generating your certificate under Certificate
Information.
Q. Can
I take the same course two years in a row?
A. No.
Since many states do not accept contact hours for the same course two years in a
row, our system only allows you to take the course every other year.
Q. What
time zone is used when posting the course results?
A. MedWay's
server uses Eastern Standard Time, therefore all test scores are recorded at
that time. If you are on Pacific time and take your test at midnight on December 31,
it will be recorded as January 1 at 2am.
Q. How can I contact
MedWay?
A. You may call us at
1-800-301-5262, email us at medway@ssbinc.com,
or mail us at: MedWay Interactive Educational Services, 3702 Pender Drive, Suite
402, Fairfax, VA 22030.
For questions or comments, email us
at medway@ssbinc.com.
Privacy
and Copyright Notices. Acceptance
of Terms.
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